Return Policy

Product Returns due to delivery error  

In all cases where the products are not delivered corectly, the customer returns them for checking and finding the error. In this case, the costs of refunding the products as well as the customer’s shipping costs are borne by the COMPANY, as long as the proposed return method is respected.

Returns of defective products 

If it is established that the species carries a construction defect, as long as it is certified by the authorized repairer providing the warranty or in the event that the COMPANY itself provides directly guarantee, the following are existing:

  • The warranty is provided for a limited time indicated in the product characteristics. At the end of this period, repair or replacement of the products is possible at an additional cost after a new agreement with the customer.
  • The return of the product in order to be replaced should be done together with all the documents accompanied by the product (e.g., Receipt, etc.) and its complete packaging.
  • The return of the products will take place either with personal and shipping costs or through a courier, or to the store that the company maintaines in Santorini. In the case of a courier return, the COMPANY is charged with the cost of shipping for the replaced or repaired product.
  • After returning the products, the defect reported by the customer is checked and then the company contacts him to inform about the results of the audit.
  • If the defect is detected, repair, or replacement of the product is done, otherwise, if it cannot be found by the company other product of corresponding or better characteristics or corresponding value for replacement, the transaction is canceled. In case of cancellation, the return of the initial market money is made in the same way as the initial payment to the COMPANY had become.
  • In particular, if a credit card is charged, the company will be obliged to inform the issuing bank for the cancellation of the transaction and the Bank will then make any act envisaged on the basis of the contract drawn up with the Customer without the responsibility of the COMPANY. The COMPANY after its information, it is not responsible for the time and how to enforce the revenue, regulated by the Conditioned Convention. In the case of cash payment if the customer had chosen the ability “pick up from the store”, the refund will be made by returning his money to him from the COMPANY store.
  • In the event of a payment by bank transfer, reverse bank wire transfer will take place from COMPANY’s accounts to the customer.
  • In the event that the returned products are repaid or incomplete, the online store has the right to request compensation, the amount of which will be determined by the product status. The COMPANY has also the right to  and to make unilaterally and without anyone to a total or partial clearing of the claim thereof against the customer.

Product Returns, which are considered defective on delivery (DOA) 

The return of the products, which are considered to be defective on delivery (DOA) will be accepted within seven (7) calendar days after delivery to the customer. At the same time, the product should not be corrupted and have all the original documents accompanied by the product (e.g. DATA, retail, etc.) and complete its packaging. In such cases, the following applies:

  • The product is received and controlled to determine the defect reported by the customer.
  • Provided that they have been previously received and controlled by the COMPANY, it will be replaced by the species with a new one or non-availability with another new product of corresponding quality and price, otherwise if the customer does not wish to replace, it will take place Returning the money of the original purchase to the customer. The refund is done in the same way as the customer’s initial payment to the company had become.
  • In particular, if a credit card is charged, the company will be obliged to inform the issuing bank for the cancellation of the transaction and the Bank will then make any act envisaged on the basis of the contract drawn up with the Customer without the responsibility of the COMPANY. The COMPANY after its information, it is not responsible for the time and how to enforce the revenue, regulated by the Conditioned Convention. In the case of cash payment if the customer had chosen the ability to “pick up from the store”, it will be made by returning his money to him from the COMPANY store. In the event of a payment by bank transfer, reverse bank wire transfer will take place from COMPANY’s accounts to the customer.
  • Shipment costs both for the return of products to the COMPANY and to refine to the customer of the replaced product are borne by the company.
  •  In the event that the products are repaid or incomplete by the online store has the right to request compensation by the customer, the amount of which will be determined by the product status and to make unilaterally and without anyone to a total or partial clearing of the claim thereof against the customer.

Return non-defective products – Right of unjustified withdrawal by customer 

CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days from the date of conclusion of the service contract (when this is a contract), or by delivery (when it comes to products) and even when many products are in the same order from tradition and the latter, while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is under the following conditions:

  • The withdrawal is unjustified and without charge if the species has been the customer delivered must return the product directly to the state it was received, with all its components, the forms that accompany it and its packaging in perfect condition. The return type is accepted only if the first buyer has paid any amount that the company incurred to send the kind to him and the shipping costs for returning the item.
  • The withdrawal statement shall be exercised in writing or electronically and the COMPANY is obliged to send confirmation of the receipt of withdrawal statement as soon as it enters it.
  • Following the statement of withdrawal, the company is required to yield the price that received a lot within 14 days of receipt of the products.
  • Delivery shipping costs are not refunded if the customer had selected delivery mode other than the cheapest standard delivery mode offered by the COMPANY.
  • The reimbursement of money to the customer will be done with the same means as initial collection. In particular, in the case of a credit card charge as follows: In the event that, until retirement and return of the species, the COMPANCE is paid to the company, the company will be obliged to inform the Bank to cancel the transaction and the Bank will take every Act provided based on the contract drawn up with the customer. The Company after its information is not responsible for the time and how to carry out the revaluation, regulated by the arrangement. In the case of a cash payment if the customer had chosen the ability to “pick up from the store”, it will be made by returning his money to it from the store to which it performed the product. In the event of a payment by bank remittance, the return will also be made by a bank transfer to the same customer’s account.
  • The customer is responsible for compensating the company if he used any other than that necessary to find nature, characteristics and operation of goods in space until withdrawal statement. The finding of nature, characteristics and operation of the goods should be done on the basis of the information provided on the external packaging of each product, as well as the additional information provided by the Company and, however, without opening the packaging of the products and put in operation the good. The company is willing to inform the customer about any question about the nature and operation of products by providing additional information material in electronic or otherwise. In the event of opening the packaging or and location in the operation of the products, their value is automatically reduced as the product is characterized as a second-hand and customer must compensate the company to reduce the value of the product. Reducing the value from the opening of the package and subsequent to the product designation as a second-hand person concerned shall be examined on a case-by-case basis and shall be determined by the Company and is usually the order of 20% -30%. and with mutual offsetting.
  • If withdrawal relates to services, the customer must pay an amount similar to the withdrawal to the withdrawal.
  • In the event that the products are repaid or incomplete by the online store has the right to request compensation by the customer, the amount of which will be determined by the product status and to make unilaterally and without anyone to a total or partial clearing of the claim thereof against the customer.

Exceptions from withdrawal 

Does not join with:

  • Service contracts Following the full provision of the service, if enforcement began with the prior explicit consent of the Customer and by its recognition that it will lose the right of withdrawal as soon as the contract is fully executed by the supplier.
  • Products which are not appropriate for return, for reasons of health protection or for hygiene reasons, which have been discharged after delivery, such as personal care (such as indicative and not restrictive depilatory machines, shaving – cutting – haircuts, brushes , toothbrushes and thermometers, etc.).
  • Contracts in which the consumer has requested a special visit by the supplier in order to make emergency repairs or the execution of maintenance operations. If, in the case of such a visit, the supplier shall provide services in addition to those specifically requested by the consumer or goods beyond the parts used in the execution of maintenance operations or on the refinements, the right of withdrawal shall apply to those additional services or goods.
  • Sale of sealed audio records or sealed video records or sealed software for computers, carved after delivery.
  • Supply of goods manufactured in accordance with consumer specifications or clearly personalized.

Safe Products – Warranty Terms 

The products available from COMPANY are durable products bearing any necessary secure operation. The products are accompanied by written instructions for use (excluding simple products) and a written warranty of a reasonable operation in the Greek language. The guarantee form always includes the name and address of the guarantor, the product to which the guarantee refers, its exact contents, its duration, its local area, as well as the rights conferred by the applicable law. The device warranty has a duration according to the manufacturer from its date of purchase and allows free restoration of the problem, as long as the following conditions are met:

  • There is a Delegation’s guarantee and device proof.
  • Do not have the fixed components of the device (serial number -Serial no.)
  • Do not exclude damage based on the manufacturer’s guarantee form.

 

Return process

 

1. If you are close to our store

In this case, you can visit our store, after the product’s status is checked by the competent official, to guide you himself further.

2. If you pick up through courier 

In this case:

1. Pack the product, in a larger box to be protected when sending.

2. Place in the packaging you have made a document in which you quote the way you want to resolve the economic pending if the product is determined to be reimbursed.

3. Send the parcel, through the courier agency from which you received your order, underground return department. Please note that return costs are charged to the customer.

We would like to note that if the product does not meet the above terms, it will be refunded to his sender at a charge of the same. For more information we are always at your disposal or by phone at +30 22860 28470, either through Email at [email protected].

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